ENVP Policies for Recipients
Qualify prospective recipients: Must be 55 yrs or older; Must live within the ENVP area of operation.
Please do not accept requests from outside of our designated areas which includes all of Zip Code 85710 and parts of Zip Codes 85711, 85712, 85715, 85730, 85748 and 85749. Boundries are Grant Road/Tanque Verde on the North, Swan Road on the West, Houghton Road on the East and Irvington on the South. If any questions, refer them to the Program Director.
Boundaries for destination of transports are: North to Ft Lowell Rd, South to Ajo Way (Kino Hospital). West to Campbell Ave. (University Medical Center), East to Houghton Rd.
Before arranging for service, recipients must be interviewed by an authorized Eastside Neighbors Volunteer.
Four (4) working days advance notice is required for scheduling services. This would include any type of service request, including transportation. Next day service requests cannot be filled.
Transportation is provided for medical related transports and grocery shopping. Other errands and transports are to be determined by priority and availability of volunteer drivers.
Housekeeping is limited to Light Housekeeping. Area limited to 3 rooms to include vacuuming and dusting. Wet mopping can be done in kitchen and bathrooms.
Yard work is limited to Light Yard Work only to be accomplished in no more than 2 hours. This is to include raking, light trimming of shrubs and bagging of refuse. No tree or hedge trimming and no ground breaking and digging.
Cancelled or changed appointments are becoming frequent problems. ENVP will try to accommodate your rescheduling, however, there may not be an available volunteer driver for your new appointment. Thank you for understanding.
Recipients are not to call ENVP volunteers at their home. All communications must go through the ENVP office. Questions and clarification of policies are handled by the office staff.
NOTE:
These are guidelines to help recipients and volunteers understand the program operations. Should circumstances arise outside these guidelines, please relate it to the Program Coordinator for clarification and direction. There are times flexibility is necessary and a decision by the coordinator can override normal guidelines.
If possible, combine doctor or medical appointment with errands or shopping.
When on a doctor visit that requires medication, have the doctor’s office call the pharmacy to prepare for medication pick-up on the way home.
Limit recreational/social trips (2x per month).
NOTE:
All services must be scheduled in advance. When a senior requests additional stops or services directly from a volunteer, the volunteer should advise them that they must request such services from the Telephone Coordinators. An exception to this rule is for a stop at a pharmacy following a doctors appointment. The Telephone Coordinators needs to be aware of the services requested prior to the assignments. Any trips not assigned will not be reimbursed.
TRANSPORTATION
Grocery shopping is limited to 1x per week. Plan on your shopping needs accordingly.
Choice of markets used should be within closest proximity of the senior’s residence
Errands should be combined for less trips.
Recreational/Social trips should be limited (2x per month).
When visiting a doctor and prescriptions are necessary, have the doctor’s office make a call to the pharmacy to have the medication ready for pick-up on the way home.
NOTE:
If unexpected trips are necessary, the program coordinator should be notified ahead of time. The volunteer will be notified is the assignment is approved. Excessive trips and those the program coordinator is not aware of may not be reimbursable to the volunteer.